Jobs at Figure 53


Email Support Specialist

March 9, 2017

Figure 53, a Baltimore-based software company, is hiring for a part-time temporary email support specialist.

Our flagship product, QLab, is used to control audio, video, and lighting for live performance. All customer support for our products is conducted via email. We are looking for an additional team member to help customers navigate our software licensing system. Example tasks include answering sales questions, assisting customers with upgrades, and helping educational customers with discounts.

The position requires 10-15 hours of work a week, split between mornings and evenings on weekdays, lasting for a minimum of six months. Specifically, you will be expected to work roughly one hour in the morning and one hour in the evening. Remote work is possible, but applicants must live in Baltimore City or the surrounding area, and be able to come into the office at least once a week and for paid training. Ideal applicants will have excellent written communication, the ability to be attentive to details, experience working with a team, and facility with Mac computers. They should demonstrate a willingness to learn, adaptability, and problem solving skills. Customer service experience and experience in theatre is a plus.

Figure 53 is committed to building a culturally diverse staff and encourages applications from all applicants, including those who are people of color, female, LGBTQ, living with disabilities, or a member of a group that is traditionally excluded from work in the tech sector.

Compensation:

Hourly:

  • $30/hour
  • 10-15 hours/week
  • Position lasts a minimum of 6 months

Status:

Position is open immediately and will remain so until filled.

To apply:

Please email jobs@figure53.com. Attach PDFs of your resume and a cover letter that demonstrate your relevant experience and interest in the job.