Common Issues

Some cues in my show say 'Too Many Files Open'

This error results from a limitation of the iOS system process that serves iTunes Music Library tracks to third-party apps like Go Button.

iOS only allows Go Button to have direct file access to audio files that you have imported into Go Button's "Documents" folder. iOS does not allow direct file access to iTunes Music Library tracks. So, if your show uses a large number of tracks from your device's Music Library, the iOS service that provides these tracks to Go Button can become overwhelmed when you first open a show. When this happens, those cues will appear disabled and display the error message "too many files open".

The actual number of Music Library tracks that can be accessed at one time varies from device to device, depending on its specific capabilites.

To avoid this error, we strongly recommend that you import your audio files into Go Button using one of the many methods described in Working With Audio. You can then find your audio in the "Documents" tab of the Media Picker and assign one of those files to your cue or hit.

Having your audio files saved in your Documents folder is not only safer and more efficient for Go Button to access, it also allows you to include your audio files with your show data when you export it as a show bundle.

Cues that use Music library tracks all say 'Missing Media File' after upgrading to iOS 10

Apple added a new security measure in iOS 10 which requires that you grant permission before an app can access your Music Library. Even if the Music tracks are synced to your device and can be played in the built-in "Music" app, any Cue or Hit that uses a Music library track will be broken until you enable this permission for Go Button.

If you missed the prompt when you first launched Go Button, you can still enable this permission in the iOS Settings app by navigating to Settings > Privacy > Media Library. Enable the switch next to "Go Button", and you should be all set.

Google Drive displays .gobutton and .gobundle files as disabled and cannot be imported

We have discovered that the Google Drive sharing extension currently appears to "sanitize" certain attributes of the files it uploads. When it does this to .gobutton and .gobundle files, Go Button is no longer able to recognize that those files are compatible. This is why they appear grayed-out when you attempt to reimport them again from Drive.

As a workaround, instead of selecting the "Google Drive" icon in the sharing menu, you can instead select the "Copy to Drive" option when you are exporting your show from Go Button. (You may need to scroll the row of sharing icons to the left in order to see that option. Also, it might be behind the "More" button.) Choosing the "Copy to Drive" option copies your Go Button document directly into Drive, bypassing their sharing extension. Files transferred into Drive this way retain the correct attributes and will not be grayed-out when you go to import them on your other devices.

We have only seen this behavior so far with Google Drive. Alternately, if you have another cloud service you can use, you could upload to that service instead.

Pebble watch will not connect to Go Button

To use a Pebble watch with Go Button, older watch models may work without any special configuration in Go Button. Newer Pebble watches may first require that you enable the Go Button option "Send Now Playing Info", which can be found in Go Button 3 in the Sidebar > "Configure Remote Control" screen all the way at the bottom.

Then, open the Pebble built-in "Music" app which will send standard iOS Remote Control commands to Go Button when it is the front-most music app running on your device.

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